Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.
My PASCO Wireless Sensor or AirLink Won't Connect via Bluetooth
I cannot connect my Wireless Sensor to PASCO software.
My ScienceWorkshop 500 or 750 Interface Won't Connect to Capstone
I am using the CI-6759A USB/Serial Adapter with a 500 interface or 750 interface and Capstone will not connect to it.
Need more than three wireless sensors connected at one time through SPARKvue
By using a phone as the host for a shared session, users can generally connect more wireless sensors to a single device.
Ohaus balance is not reporting out data into PASCO software
Ohaus balance not recording data within Capstone or SPARKvue.
PASCO Lithium Batteries
Lithium batteries contained in PASCO equipment are small (less than 30 Wh) and are not considered dangerous during normal use.
PASCO Software will not downIoad onto a Windows 11 OS Computer
Downloading Pasco Software on a WIN OS will not work.
PASPORT sensors not connecting through Airlink with a SPARKvue lab workbook
PASPORT sensors not recognized when connected to Airlink in SPARKvue
pH Electrode Maintenance
How do I maintain, store, and restore my PASCO pH electrodes?
Polarimeter is not turning on or is not charging.
If the PS-2235 polarimeter is not turning on or is not charging, the device can be reset by plugging it into a dedicated USB charger (cell phone charger), and pressing the reset button on the bottom of the device.
Preferred orientation of shear forces for Force Platform (PS-2141)
Preferred direction of shear loading for PS-2141 Force Platform
Preparation of spaghetti beams for ME-3581 Activity
Materials to make spaghetti beams for the Building Better Bridges requires purchase and use of epoxy and ring terminals.