Our software applications and mobile apps do not collect, store, or transmit any personal information to PASCO or any third parties. In cases of application crashes, users may voluntarily submit crash reports to a third party server hosted by BugSplat, LLC. The BugSplat, LLC privacy statement is here. In these cases the information is only used internal to PASCO to diagnose and fix the cause of the crash. The crash report is not used or distributed outside of our Software and Technical Support departments for any reason.

How does PASCO Application Software Comply?

PASCO scientific application software including Capstone, SPARKvue, MatchGraph!, and Spectrometry, does not collect, transmit to PASCO, nor store any personal identifiable information except in the limited circumstances noted below. This is true of the applications regardless of the platform on which they are run which include Windows, Mac OSX, iOS, Android, Chromebook, or ChromeOS. PASCO applications never display any advertisements to users.

Limited Circumstances

Application Crashes:

From time to time, if an application crashes, the software will request that the user send a crash report to PASCO. If the user elects to send the report, it is sent to PASCO via email. The email will contain the email address of the sender. The crash report contains the computer name, the logged-in username, and the internal LAN IP address of the computer. This information is used internal to PASCO strictly to diagnose and fix the cause of the application crash. The data is never distributed in any way outside of the PASCO Software and Technical Support departments. The user may elect to not send the report in which case none of the information is ever transmitted to PASCO.

Shared Sessions:

SPARKvue allows multiple users to connect their SPARKvue applications together to share experiment data and results via the Shared Sessions feature. The Shared Session utilizes a PASCO server to link the applications. While the user entered screen names are shared in the session, no personal identifiable information is transmitted to nor stored on the PASCO server. When the Shared Session is terminated, neither the user names nor any information from the session is kept or stored on the PASCO server.

Google Analytics:

The SPARKvue and PASCO Capstone applications also collect usage data via Google Analytics. This data is used strictly to report usage of certain features in the applications. The applications do not collect, transmit, nor store any user personally identifiable information on the PASCO server. Users may opt out of analytics collection.

This Privacy Policy is Subject to Change

PASCO reserves the right to modify this privacy statement at any time to ensure that it complies with all current legal requirements or to implement changes to our services in the privacy statement.

Questions/Complaints:

If you ever have any questions about our online privacy policy, please contact us. We respect your rights and privacy, and will be happy to answer any questions or concerns you might have. You may direct any such questions by writing to PASCO Privacy Officer, 10101 Foothills Blvd, Roseville CA 95747, or calling 916-786-3800, or sending E-mail to: privacyofficer@pasco.com.

Last Updated on September 5th, 2018