My PASCO Wireless Sensor or AirLink Won't Connect via Bluetooth

I cannot connect my Wireless Sensor to PASCO software.

Please select the system/operating system you are using for specific Wireless Sensor troubleshooting instructions.

General PASCO Wireless Troubleshooting (all platforms)

  1. Make sure your computer/tablet/phone has Bluetooth 4.0 capability and Bluetooth is turned on
  2. Check that your PASCO software is a current version: Capstone 2.6.1 or higher, SPARKvue 4.9.0 or higher
  3. Make sure that you are not attempting to connect through a separate interface. Wireless sensors do NOT require a 550, 850, airlink, or sparklink air interface. Unplug and disconnect any interfaces.
  4. Wireless Sensor Hard Reset: Hold down the power (on/off) button for ~10 seconds. Release button. Lights will flash. Turn sensor back on. Try to pair sensor to PASCO software again.
  5. Connect Wireless Sensor to PASCO software (via USB if available on sensor) to check for a firmware update. Update your sensor.

Platform-Specific Troubleshooting Guides

Windows
Chromebook
Android

For further assistance, please contact Technical Support at support@pasco.com, through chat on this site during our business hours, or through our web form. Tech Support can also be reached by phone at 1-800-772-8700.