Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.
Cannot change the sensor within MatchGraph
Smart Cart or Motion Sensor not detected within MatchGraph
Cannot Launch PASCO App Store on SPARK Element Tablet
After selecting the App Store icon on the SPARK Element the new PASCO logo (blue text on white background) is shown, then it goes to grey screen and the busy cursor spins indefinitely.
Capstone files appear with a different icon than Capstone on Windows
Fix file type assignment in which Capstone files open another application
Care of bearings
What to do if the bearings are showing increasing amounts of friction.
Changing sensors associated with Capstone Workbooks
How do I use Capstone workbooks with sensors that the workbook was not written for?
CI-6759A USB/Serial Adapter not properly identified if attached during startup
My CI-6759A USB/Serial Converter is not detected by Capstone unless I disconnect it and reconnect it after computer reboot.
Code to help with installation of Capstone on Macintosh computers
What command lines can be used to help with the installation of PASCO Capstone onto a current Mac OS computer?
Connecting PS-2600 Spectrometer to Chromebooks running Spectrometry software
Connecting a PS-2600 Spectrometer on a Chromebook running PASCO Spectrometry software.
Connecting PS-2600A Spectrometer to Chromebooks running Spectrometry software
Pairing the PS-2600A with a Chromebook
Connection between Bluetooth 2.0 devices and Mac OS Monterey or Ventura
How do I get data from my Bluetooth 2.0 device into my Mac that is running Mac OS 12 (Monterey) or Mac OS 13 Ventura?
Cross section of beams for structures sets
This Knowledge Base article contains the dimensions of the cross section of the beams used in the truss, bridge, and structures sets.
Determination of spacing between beams on smart gates
How to find effective distance between smart gate photogate beams.