Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.
Battery replacement instructions for PS-2235
How to replace the battery for the PS-2235 Polarimeter.
Battery Replacement Matrix
How do I find what replacement battery is needed for my device?
Battery warranty for rechargeable lithium ion and lithium polymer batteries
How do I get replacement rechargeable batteries for my PASCO product?
Bluetooth devices not showing up on Mac OS
Enabling Bluetooth connectivity on Macs.
Bottle dimensions for use with ME-6937 Aquatic Productivity Bottles
Dimensions of bottles for use with the Aquatic Productivity Bottles system.
Cannot access shared session within SPARKvue 4.7 or earlier
Not able to create a shared session.
Cannot change the sensor within MatchGraph
Smart Cart or Motion Sensor not detected within MatchGraph
Cannot Launch PASCO App Store on SPARK Element Tablet
After selecting the App Store icon on the SPARK Element the new PASCO logo (blue text on white background) is shown, then it goes to grey screen and the busy cursor spins indefinitely.
Capstone files appear with a different icon than Capstone on Windows
Fix file type assignment in which Capstone files open another application
Care of bearings
What to do if the bearings are showing increasing amounts of friction.
Changing sensors associated with Capstone Workbooks
How do I use Capstone workbooks with sensors that the workbook was not written for?
CI-6759A USB/Serial Adapter not properly identified if attached during startup
My CI-6759A USB/Serial Converter is not detected by Capstone unless I disconnect it and reconnect it after computer reboot.