There is a known incompatibility between some Compaq EVO and Compaq Presario computers and the PASPort XPlorer/USBLink. At least one model of Compaq EVO is known to experience this issue--EVO n1015. Compaq Presario 900z is also reported to use the ALI USB chipset and it exhibits the same issue. Others may be affected.
Here are some possible solutions:
- Return the computers to Compaq for replacement, exchange, or repair.
- Use a different computer for aquiring the data from the Xplorer.
- Use a PCMCIA USB card, such as the Belkin USB Busport Mobile F5U022.
- Use a PowerLink instead. These use different USB chipsets, which appear to be more tolerant of poor USB signal quality. If you choose this option, please contact Technical Support to return/exchange your Xplorers.