Tech Note 367 Detail

Undetected 750 interface on a PC.

Affected Products:

CI-7650 750 Interface, USB

Problem/Symptom:
Unable to detect the USB ScienceWorkshop 750 interface on a PC running Capstone software or DataStudio software

PASCO Solution:

Capstone Software

  1. Install the latest version of Capstone
  2. If DataStudio is installed on the same computer, make sure it is not running and that you only have one copy of Capstone open.
  3. Open Capstone and open Hardware Setup. Select Choose Interface and make sure ScienceWorkshop 750 is selected
  4. If you see a yellow warning icon "Click to Connect", close Capstone. With the ScienceWorkshop 750-USB connected to the computer, delete all instances of the SW750-USB from the Device Manager.
  5. Disconnect the USB750 from the computer and turn it on. (The green LED on the front of the unit should light up.)
  6. Connect the USB-SW750 interface to the computer. (The "Found New Hardware Wizard" window should appear.)
  7. Select Install the software automatically if prompted.
  8. When correctly installed, the 750 should appear under Pasco Interface Class in the Device Manager as Pasco Science Workshop 750
  9. If the driver cannot be located:
    1. Click Back.
    2. Select Install from a list or specific location.
    3. For 32 bit computers navigate to C:\Program Files\Pasco scientific\Common Files\PascoUsbDriver\x86
    4. For 64 bit computers navigate to C:\Program Files (x86)\PASCO scientific\Common Files\PascoUsbDriver\amd64
    5. Click OK.
  10. Run Capstone

DataStudio Software

  1. Install the final version of DataStudio
    1. If you are using Windows 7 or Windows Vista, follow these special installation instructions.
    2. If you are using Windows 2000 or Windows XP, check that you are logged into your account as an administrator.
    3. (The USB750 is not compatible with Windows95. See TN#244.).
  2. With the ScienceWorkshop 750-USB connected to the computer, delete all instances of the SW750-USB from the Device Manager.
  3. Disconnect the USB750 from the computer and turn it on. (The green LED on the front of the unit should light up.)
  4. Connect the USB-SW750 interface to the computer. (The "Found New Hardware Wizard" window should appear.)
  5. Select Install the software automatically.
  6. Select Finish.
  7. If a driver cannot be located.
    1. Click Back.
    2. Select Install from a list or specific location.
    3. Navigate to C:\Program Files\Pasco scientific\Common Files\Drivers
    4. Click OK.
  8. Run DataStudio.
  9. In DataStudio, click the Setup button.
  10. If the picture of the interface appears, click the exclamation point above the "Click to Connect" text.
  11. If the picture of the interface does not appear,
    1. click the Choose Interface.. button,
    2. select SW750 from the list, and
    3. click OK.
  12. If the interface is not detected, please contact Teacher Support with the serial number of the interface.

Creation Date: 01/14/2003
Last Modified: 04/11/2016
Mod Summary: