Tech Note 1296 Detail

Wireless sensors or Airlink (PS-3200) not detected on Windows computer.

Affected Products:

PS-3500 USB Bluetooth Adapter
PS-2400 SPARKvue Site License
UI-5400 PASCO Capstone Site License

Problem/Symptom:
Wireless sensors or Airlink (PS-3200) not detected on Windows computer.

PASCO Solution:

When SPARKvue or PASCO Capstone is instatlled on a Windows computer, the drivers for the BLE (Bluetooth Low Energy) adapter PS-3500 are installed on the computer. If the PS-3500 is placed into a USB port in the Windows computer prior to the installation of SPARKvue or PASCO Capstone, Windows will install the incorrect driver. If you find that the wireless sensors or Airlink PS-3200 are not recognized within SPARKvue or PASCO Capstone, please try the following to direct Windows to the correct drivers. Make sure that the PS-3500 is connected to a USB port when following these directions.

  1. Click the Windows/Start button
  2. Select Control Panel
  3. Select Device Manager
  4. Click Ports (COM &LPT) to expand this menu item
  5. Look for the the Bluegiga Bluetooth Low Energy (COM##). If you cannot find the adapter listed, it can be listed as a Low Energy Device under COM/ PORT section or show up as a USB device.
  6. Right click on it to select "Update Driver Software"
  7. Select "Browse my computer for driver software"
  8. Navigate to "C:\Program Files (x86)\PASCO scientific\Common Files\BLEDUsbDriver" and click OK
  9. Click Next.

Additional Bluetooth Driver Troubleshooting

If the instructions contained above do not get the PS-3500 drivers installed properly, please try the following:

1. Navigate to C:\Program Files (x86)\PASCO scientific\Common Files\BLEDUsbDriver

2. Right click on the usbserial.inf file and select Install

3. Right click on the dfu.inf file and select install

If you are sucessful in installing the drivers, but are still not able to get the Wireless Sensors to connect to SPARKvue or Capstone, try connecting the PS-3500 in a different USB port.

If you continue to have issues with having the wireless sensors connect to the computer, please contact Teacher Support at PASCO scientific at support@pasco.com or by phone at 1-800-772-8700 ext 1004.

Related Technotes:
TechNote 1300 Additional Bluetooth 4.0 Driver Troubleshooting

Creation Date: 03/15/2016
Last Modified: 04/14/2017
Mod Summary: