Tech Note 1275 Detail

Shared Session is not working in SPARKvue

Affected Products:

PS-2400 SPARKvue Site License
PS-2400-DIG SPARKvue Site License Digital Download
PS-2401 SPARKvue Single User License

Problem/Symptom:
Shared Session is not working in SPARKvue

PASCO Solution:
If you are not able to successfully create or connect to a Shared Session in SPARKvue, perform the following two tests:
  1. Verify that you are able to access http://sparkvue.pasco.com in a web browser. If you are able to access this page, you should see the following login screen:

  1. Verify that your network supports web socket traffic by going to http://websocketstest.com in a web browser. All items under Port 80 must show "Yes."

Please contact your IT adminsitrator if your network does not pass the above tests to resolve the issues.

Creation Date: 05/20/2015
Last Modified: 10/7/2015
Mod Summary: