Tech Note 1178 Detail

850 Firmware Upgrade Freezes

Affected Products:

UI-5400 PASCO Capstone Site License
UI-5000 850 Universal Interface

Problem/Symptom:
850 Firmware Upgrade Freezes PASCO Capstone

PASCO Solution:
  1. Disconnect all PASCO devices that are connected to the computer. (PASCO Capstone should unfreeze when the 850 is disconnected from USB.)
  2. Reconnect the UI-5400 850 interface to a different USB port. (Do not re-connect any other PASCO interfaces)
  3. When prompted to update the firmware again, select YES. (Wait for the firmware update to complete. If a message reports that the firmware update failed, dismiss the message, but do not disconnect the interface.)

If you continue to experience, please contact PASCO scientific Teacher Support with the make and model of your computer. Thanks.

Creation Date: 06/27/2012
Last Modified: 11/18/2016
Mod Summary: