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FAQs

Top Technical Advice from PASCO Technical Support

SPARK LXi blink codes

What do the different colored LED blink codes mean on my SPARK LXi interface?

TechNote 1348.   Last Modified: May 16, 2019.   Date Created: January 8, 2019
Affected Products: SPARK LXi Datalogger (PS-3600).

Cannot launch PASCO App Store on SPARK Element tablet

After selecting the App Store icon on the SPARK Element the new PASCO logo (blue text on white background) is shown, then it goes to grey screen and the busy cursor spins indefinitely. The PASCO App Store never opens and must be force-quit.

TechNote 1350.   Last Modified: May 16, 2019.   Date Created: May 16, 2019
Affected Products: SPARK Element (PS-3100).

How do I connect a Bluetooth 2.0 wireless interface to a Windows computer?

How do I connect a Bluetooth 2.0 wireless interface to a Windows computer with SPARKvue or Capstone?

TechNote 1212.   Last Modified: October 19, 2017.   Date Created: July 9, 2013
Affected Products: PASPORT AirLink 2 (PS-2010), SPARKlink Air (PS-2011), PASCO Capstone Site License (UI-5400).

QuickTime requirements for Capstone on Windows

Which components of Capstone require Apple's Quicktime software to work? What will happen if I uninstall Quicktime?

TechNote 1298.   Last Modified: May 23, 2017.   Date Created: April 20, 2016
Affected Products: PASCO Capstone Site License (UI-5400), Capstone K12 Campus License (UI-5405), Capstone College/University Department License (UI-5406).

How do I connect an external signal generator to the Mechanical Wave Driver (SF-9324)?

How do I connect an external signal generator to the Mechanical Wave Driver (SF-9324)?

TechNote 1309.   Last Modified: November 28, 2016.   Date Created: November 23, 2016
Affected Products: Mechanical Wave Driver (SF-9324).

How do I open a SPARKLab on a Chromebook?

I have a SPARKLab file (.spk or .spk2) and I want to load it onto a Chromebook for use.

TechNote 1304.   Last Modified: November 18, 2016.   Date Created: September 15, 2016
Affected Products: SPARKvue Site License (PS-2400), SPARKvue Single User License (PS-2401).

Installing DataStudio on Windows 7, Windows 8 or Windows 10

NOTE: DataStudio is not officially supported on any Windows OS above XP These procedures may resolve installation issues on Windows Vista, Windows 7, Windows 8 or Windows 10

TechNote 583.   Last Modified: November 18, 2016.   Date Created: October 12, 2006
Affected Products: DataStudio Software (Site License) (CI-6871G), DataStudio Software (Single User) (CI-6870G).

Administrator Installation of Capstone, SPARKvue or MatchGraph! software

Adminstrator Installation

TechNote 1119.   Last Modified: June 22, 2016.   Date Created: November 9, 2010
Affected Products: SPARKvue Site License (PS-2400), Capstone K12 Campus License (UI-5405).

How to update SPARKvue software.

I have a license for SPARKvue. How do I update to the latest version?

TechNote 1055.   Last Modified: November 16, 2015.   Date Created: November 18, 2009
Affected Products: SPARKvue Site License (PS-2400), SPARKvue Single User License (PS-2401).

Interfaces compatible with MatchGraph

Which interfaces are compatible with MatchGraph?

TechNote 1285.   Last Modified: September 2, 2015.   Date Created: September 2, 2015
Affected Products: MatchGraph! Site License (UI-5404-DIG).