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FAQs

Top Technical Advice from PASCO Technical Support

How do I connect a Bluetooth 2.0 wireless interface to a Windows computer?

How do I connect a Bluetooth 2.0 wireless interface to a Windows computer with SPARKvue or Capstone?

TechNote 1212.   Last Modified: October 19, 2017.   Date Created: July 9, 2013
Affected Products: PASPORT AirLink 2 (PS-2010), SPARKlink Air (PS-2011), PASCO Capstone Site License (UI-5400).

QuickTime requirements for Capstone on Windows

Which components of Capstone require Apple's Quicktime software to work? What will happen if I uninstall Quicktime?

TechNote 1298.   Last Modified: May 23, 2017.   Date Created: April 20, 2016
Affected Products: PASCO Capstone Site License (UI-5400), Capstone K12 Campus License (UI-5405), Capstone College/University Department License (UI-5406).

Receive an api-ms-win-crt-runtime-l1-1-0.dll error when trying to run on install the software.

TechNote 1317.   Last Modified: March 7, 2017.   Date Created: March 7, 2017
Affected Products: SPARKvue Site License (PS-2400), PASCO Capstone Site License (UI-5400).

How do I connect an external signal generator to the Mechanical Wave Driver (SF-9324)?

How do I connect an external signal generator to the Mechanical Wave Driver (SF-9324)?

TechNote 1309.   Last Modified: November 28, 2016.   Date Created: November 23, 2016
Affected Products: Mechanical Wave Driver (SF-9324).

How do I open a SPARKLab on a Chromebook?

I have a SPARKLab file (.spk or .spk2) and I want to load it onto a Chromebook for use.

TechNote 1304.   Last Modified: November 18, 2016.   Date Created: September 15, 2016
Affected Products: SPARKvue Site License (PS-2400), SPARKvue Single User License (PS-2401).

Installing DataStudio on Windows 7, Windows 8 or Windows 10

NOTE: DataStudio is not officially supported on any Windows OS above XP These procedures may resolve installation issues on Windows Vista, Windows 7, Windows 8 or Windows 10

TechNote 583.   Last Modified: November 18, 2016.   Date Created: October 12, 2006
Affected Products: DataStudio Software (Site License) (CI-6871G), DataStudio Software (Single User) (CI-6870G).

PASPort Interface undetected on a Windows PC

A PASPort interface is not detected by Capstone, SPARKvue or DataStudio on a Windows computer.

TechNote 353.   Last Modified: October 6, 2016.   Date Created: October 9, 2002
Affected Products: USB Link (PS-2100A), Xplorer GLX (PS-2002), SPARK Science Learning System (PS-2008).

Administrator Installation of Capstone, SPARKvue or MatchGraph! software

Adminstrator Installation

TechNote 1119.   Last Modified: June 22, 2016.   Date Created: November 9, 2010
Affected Products: SPARKvue Site License (PS-2400), Capstone K12 Campus License (UI-5405).

How to update SPARKvue software.

I have a license for SPARKvue. How do I update to the latest version?

TechNote 1055.   Last Modified: November 16, 2015.   Date Created: November 18, 2009
Affected Products: SPARKvue Site License (PS-2400), SPARKvue Single User License (PS-2401).

Shared Session is not working in SPARKvue

Shared Session is not working in SPARKvue

TechNote 1275.   Last Modified: October 7, 2015.   Date Created: May 20, 2015
Affected Products: SPARKvue Site License (PS-2400), SPARKvue Site License Digital Download (PS-2400-DIG), SPARKvue Single User License (PS-2401).