Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.
How can I get data into my interface or computer that I used to use the CI-6527 sensor for?
What are the spare part numbers for the force platforms (PS-2141 and PS-2142)
What do the different colored LEDs on my LXi mean?
No voltage output from the Signal Generator of the 850 interface or 550 interface when a Square Wave or Positive Square Wave is selected.
If you find that you cannot update SPARKvue on your LX or LXi through the PASCO store, it is possible to update SPARKvue using the Google Play store with the instructions within this article.
The OS-8440 Wireless Diffraction Apparatus can be used with the aluminum dynamics tracks or the PASTrack systems.
My Wireless Sensor won't connect to SPARKvue on my Android tablet or phone.
My Wireless Sensor won't connect to SPARKvue on my Chromebook
My Wireless Sensor won't connect to PASCO software on my Windows computer.
None of my Wireless Sensors (AirLink, Smart Cart) are detected by PASCO software on my Windows computer.