Apps missing or need updates on PS-3600B SPARK LXi2

How do I access SPARKvue and Spectrometry when they are missing from my screen on the LXi2?

If any PASCO apps are missing or need to be updated on your LXi2, then you need to contact Technical Support at support@pasco.com and provide one of the following pieces of information for the affected devices:

• 10-digit code on the bottom left hand side of the screen (beginning with "CLGRV-*****)

OR

• Serial number on the back of the device (beginning with the letter "P")

The affected devices will also need to be powered on and connected to Wi-Fi (see https://www.pasco.com/support/knowledge-base/104 for Wi-Fi/Firewall Requirements). It may also help to have the devices connected to a power source to prevent battery drainage.

For missing apps: If the devices are offline or connected to a Wi-Fi signal that is blocked by a firewall, then the missing PASCO apps will not successfully appear on your screen. The LXi2 is a closed environment. Its available software includes: Spectrometry, SPARKvue, Matchgraph!, calculator, and periodic table. Accessible websites are limited to PASCO software help sites.

For updates: If you purchased an LXi2 prior to April 2023, then please contact Technical Support with the serial number or 6-digit screen code on your device to request the system upgrade to enable the App Update Store. Your tablet must be registered to BlueSphere MDM (see https://www.pasco.com/support/knowledge-base/130 for confirmation) and must be powered on and connected to a compatible Wi-Fi network (see https://www.pasco.com/support/knowledge-base/121 and https://www.pasco.com/support/knowledge-base/104 for additional information). Once technical support has confirmed that the upgrade has been initiated, you will see the status of the progress of the upgrade in the notifications menu. Once the installation of the upgrade is complete, you will need to manually restart the LXi2 (press and hold the power button to click "restart"). If the devices are offline or connected to a Wi-Fi signal that is blocked by a firewall, then please use the following alternative - Sideloading Updates via USB Flash Drive: https://www.pasco.com/support/knowledge-base/38