SPARKvue keeps crashing on the LX/LXi every time application is accessed (PS-3600, 3600A, and 3601 only)

SPARKvue keeps crashing on the LX/LXi every time I access the application

Note: This is only for Models PS-3600, PS-3600A, and PS-3601. For PS-3600B, contact Technical support at support@pasco.com with the serial number or 10-digit code on the bottom of the screen of the tablet.

SPARKvue keeps crashing every time it is accessed on the PS-3600 (A) /PS-3601 SPARK LX / LXi dataloggers.

Sometimes this is caused by a corrupt data file that automatically keeps loading.  To correct this situation:

In the main screen of the LX/LXi, scroll to the right and tap on the “Settings” icon to get to all of the settings options.

In Settings, scroll down the left side and tap on “Apps.” Then in the list of apps, scroll down to SPARKvue and tap on the listing to see the settings for SPARKvue.

In the SPARKvue settings, first tap on “Force Stop” found at the top of the page.  This assures that SPARKvue is not running in the background.

Next, tap on the “Storage” section.  You will now see two options to “Clear Data”, and “Clear Cache”.  Tap on both of these selections.  This deletes and stored data.