Getting SPARKvue updated past SPARKvue v4.9.1 on Windows

Only the initial user (Admin installer) allowed to run SPARKvue 4.9.1 on Windows.

SPARKvue v4.9.1once installed, would not allow any other users other than the initial user to run SPARKvue.

To resolve this problem, please follow the instructions below:

Uninstall SPARKvue v4.9.1.
Open File Explorer.
Click on the View menu at the top of the window.
Under the Show/hide section, make sure the Hidden items checkbox is checked.
Go to C:\ProgramData\PASCO Scientific.
Delete the SPARKvue folder.
Install the latest version of SPARKvue (v4.9.3 currently).

You must perform the above steps for v4.9.3 to work correctly.

Simply updating v4.9.1 by running the v4.9.3 installer while v4.9.1 is installed will not fix the problem.

Note: Administrative Rights are needed to perform all installs and updates.

 

 


For further assistance, please contact Technical Support at support@pasco.com, through chat on this site during our business hours, or through our web form. Tech Support can also be reached by phone at 1-800-772-8700.