Tech Note 677 Detail

DataStudio installation freezes when trying to create C:\Program Files\DataStudio directory.

Affected Products:

CI-6870 NOT A VALID PART NUMBER

Problem/Symptom:
DataStudio installation freezes when trying to create C:\Program Files\DataStudio directory on Windows XP or Vista.

PASCO Solution:

Method 1

  1. (Do not cancel installation).
  2. While the error message is still displayed, navigate to the C:\Program Files\DataStudio\ folder. (If the DataStudio directory does not exist, then navigate to C:\Program Files\ instead.)
  3. Right click on the folder and select Properties.
  4. Go to the Security tab.
  5. Highlight the Users group and select Full Control.
  6. Highlight the Power Users group and select Full Control.
  7. Click OK.
  8. Click the Retry button in the install wizard.

Method 2 (Windows Vista)

  1. Select Start/Computer.
  2. Open the C: drive and locate the Program Data folder.
  3. If you do not see the Program Data folder, take these additional steps to make it visible:
    1. Select Organize/Folder And Search Options.
    2. In the Folder Options window, select the View tab.
    3. In Advanced Settings, select Show Hidden Files And Folders and click OK.
  4. Right-click Program Data and select Properties.
  5. Select the Security tab and click Advanced.
  6. In Advanced Security Properties, select the Owner tab.
  7. Click Edit.
  8. Select the Administrators group under Change Owner To.
  9. Select Replace Owner On Subcontainers And Objects and click OK.
  10. If a Windows Security dialog appears, click Yes to continue.
  11. In the Advanced Security Properties window, select the Permissions tab.
  12. Click Edit.
  13. Select Include Inheritable Permissions From This Object's Parent.
  14. Select Replace All Existing Inheritable Permissions On All Descendents With Inheritable Permissions From This Object and click OK.
  15. If a Windows Security dialog appears, click Yes to continue.
  16. Click OK to close the Advanced Security Properties.
  17. Click OK to close Program Data Properties dialog box.
  18. Reinstall DataStudio.

Method 2 (Windows XP)

  1. If you are running the Home Edition of Windows, then you will need to restart your computer in Safe Mode.
    1. Restart your computer.
    2. Press and hold the F8 key during the startup to start your computer in safe mode with a Command prompt.
  2. Select Start/Computer.
  3. Open the C: drive and locate the Program Files folder.
  4. If you do not see the Program Files folder, take these additional steps to make it visible:
    1. Select Tools/Folder Options...
    2. In the Folder Options window, select the View tab.
    3. Check Show hidden files And folders and click OK.
  5. Right-click Program Files and select Properties.
  6. Select the Security tab and click Advanced.
  7. In Advanced Security Properties, select the Owner tab.
  8. Under the "Change Owner To:" section, select the Administrators group.
  9. Check the Replace Owner On Subcontainers And Objects box and click OK.
  10. Navigate back to the Advanced Security Properties window and now select the Permissions tab.
  11. Uncheck Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here.
  12. Check "Replace permission entries on all child objects" and click OK.
  13. If a Windows Security dialog appears, click Yes to continue.
  14. Click OK to close the Advanced Security Properties.
  15. Click OK to close the Program Files Properties dialog box.
  16. Reinstall DataStudio.

Method #3

Installations of DataStudio on clean operating systems never seem to experience this problem; therefore, this may result from traces of old installations prevent the updating of the software:

  1. Use the System Restore to set your system back to a date before the first installation:
    1. Go to Start/Help and Support.
    2. Select Undo Changes to your computer using System Restore.
    3. In the wizard choose an install date before the first installation of the software.
  2. Eliminate all PASCO scientific folders from the registry:
    1. Go to the Windows Start menu.
    2. Select Run...
    3. Type in "regedit". (The Windows Registry Editor will open.)
    4. In Registry Editor, select Edit/Find.
    5. Type in "PASCO".
    6. Delete all folders and keys with this reference.

Creation Date: 01/9/2009
Last Modified: 08/23/2013
Mod Summary: