Tech Note 491 Detail

Installation Error 1714

Affected Products:

CI-6870 DataStudio Software (Single User)

Problem/Symptom:
Error 1714: Cannot install DataStudio, a previous version of DataStudio cannot be removed.

PASCO Solution:

This problem may occur if an earlier version of DataStudio is still installed on your computer, or if files remain from a previous DataStudio installation.

Install and run the Microsoft Windows Install Cleanup Utility to remove the earlier version of DataStudio, and then reinstall DataStudio:

  1. Install the Microsoft Windows Install Cleanup Utility.
  2. Click Start, point to Programs, and click the shortcut for the Windows Install Cleanup utility.
  3. On the list of installed programs, click DataStudio, and then click Remove.
  4. When the removal process is complete, click Exit.
  5. Reinstall DataStudio 1.9+.

Creation Date: 05/25/2004
Last Modified: 05/25/2004
Mod Summary: