Tech Note 1256 Detail

SPARKvue for ChromeOS is not installing.

Affected Products:

PS-2400 SPARKvue Site License
PS-2400-DIG SPARKvue Site License Digital Download
PS-2401 SPARKvue Single User License

Problem/Symptom:
SPARKvue for ChromeOS is not installing.

PASCO Solution:

Please ask you IT administrator to check that the following ports are not blocked:

  • 80 (The Chrome App uses this standard web HTTP to load the SPARKvue app.)
  • 443 (FilePicker.io uses HTTPS over this port, along with HTTP over port 80.)
  • 3001 (For Connected Sessions, the default TCP/IP port used for websocket connections is 3001.)

Also, the site "sparkvue.pasco.com" should be accessible; which may require white listing the site.

(The SPARKvue utilizes an elastic load balancer to handle SPARKvue traffic preventing us from releasing a set of IP addresses associated with sparkvue.pasco.com.)

Related Technotes:
TechNote 1294 Error message "Package is invalid. Details: Could not unzip extension" on Chromebook

Creation Date: 08/27/2014
Last Modified: 05/20/2015
Mod Summary: