Tech Note 1243 Detail

SPARKvue does not detect a sensor connected to a Bluetooth interface.

Affected Products:

PS-2400 SPARKvue Site License
PS-2401 SPARKvue Single User License

Problem/Symptom:
SPARKvue does not detect a sensor connected to a Bluetooth interface.

PASCO Solution:

PASCO has sensors and interfaces that work on two different Bluetooth protocols. Please check the following link to determine the Bluetooth protocol of the sensor or interface that you are using.

If you determine that your interface is using the Bluetooth 2.0 or 2.1 protocol, please use the following instructions to connect your device.

If your device is Bluetooth 4.0, pairing for the interfaces and sensors will be either within SPARKvue or Capstone.

  1. Update your the operating system on your device.

  2. Update SPARKvue (HD) to the latest version available.
    (Android and iOS apps may automatically update or appear in the app store.)

  3. Disconnect any sensors from your interface.

  4. If you have not done so already, update the firmware on the interface per Tech Note 1225.

  5. Power off the interface, wait a second and power it back on. (The interface may connect to only one device at a time and this will free the connection.)

  6. Check that the interface is charged or connect to external dumb USB charger power. (Do not connect the AirLink2/SPARKlink Air to the USB port of a computer or tablet to charge if you wish to use it wirelessly because the interface will connect via USB instead of Bluetooth.)
    (You should see a flashing green light.)

  7. Check that the interface is within two meters of the iPad. (Maximum range is 10 meters.)

  8. Close the SPARKvue app.

  9. Re-establish the Bluetooth connection:

    • iOS 7

      1. Tap Settings/Bluetooth and find your device in the list. (The ID of the AirLink is on the back of the device.)

      2. If your device says Not Connected, tap the name of your accessory to attempt to connect it.

      3. If the device does not connect, reset Bluetooth:

        1. Tap Settings/Bluetooth and turn Bluetooth off and then on again.

        2. Tap Settings/Bluetooth and tap the Bluetooth accessory you are attempting to connect to.

        3. Tap Forget this Device.

      4. Try to pair your Bluetooth accessory again.

    • Android 4.4

      1. Under Settings/Wireless & networks, turn Bluetooth off and on again.

      2. Touch Bluetooth. (Your device scans for and displays the IDs of all available Bluetooth devices in range.)

      3. If your device stops scanning before your Bluetooth device is ready, touch Search for devices.

      4. Touch the ID of the Bluetooth device in the list to pair with it.

      5. Follow the instructions to complete the pairing. If you’re prompted to enter a passcode, enter 1234.

    • MacOS 10.9

      1. Click the Bluetooth icon in the menu bar in the upper-right of your display.

      2. Select Turn Bluetooth off.

      3. Click the Bluetooth icon again.

      4. Select Turn Bluetooth on.

      5. Click the Bluetooth icon again.

      6. Choose Set up Bluetooth Device and follow the instructions.

      7. If prompted to enter a pairing code, enter "1234".

    • Windows 7

      1. Click on the Start button.

      2. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.

      3. Click Add a device, and then follow the instructions.

      4. Click the Bluetooth enabled device you want to add to your computer, and then click Next. If you don't see the device you want to add, make sure the device is turned on and discoverable. If you just turned on the device, it may take Windows several seconds to detect it.

      5. If prompted to enter a pairing code, enter "1234".

    • Windows 8.1

      1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.

      2. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

      3. Tap or click PC and devices.

      4. Tap or click Bluetooth.

      5. Tap or click the device you want to remove, and then tap or click Remove.

      6. Tap or click Bluetooth.

      7. Tap or click the device you want, and then follow the instructions on your screen to finish pairing your device.

  10. Run SPARKvue HD.

  11. Connect the sensor.

  12. After a few seconds the measurements corresponding to your sensor should appear.

Creation Date: 05/13/2014
Last Modified: 03/15/2017
Mod Summary: