Tech Note 1223 Detail

Android SPARKvue Crash Report

Problem/Symptom:
How do I send detailed crash information about SPARKvue on Android?

PASCO Solution:

If your Android device crashes reproducibly when performing an operation with SPARKvue, please follow the instructions below to generate a bug report containing detailed diagnostic information about your current device state:

  1. Reproduce the issue on your device (trigger the error message or problem you're experiencing).
  2. Go to Settings > About phone/tablet.
  3. At the bottom of the screen, touch "Build number" seven times in quick succession.
  4. Press Back to go back to the main Settings screen.
  5. Touch Developer options.
  6. Check that "Developer options" at the top of the screen is set to ON.
  7. Check "USB debugging".
  8. Touch Take bug report at the top of the screen.
    After a significant delay -- up to a minute -- the device will alert if successful and allow you to send the file in Gmail.
  9. Send the message to support@pasco.com.

Creation Date: 09/5/2013
Last Modified:
Mod Summary: