Troubleshooting: USB flash drive not recognized.
In some cases, the USB slot into which a USB flash drive is inserted may not be recognized. The following are some suggestions to get the USB slot to be recognized.
It may also be helpful to set the SPARK not to sleep. The sleep time can be changed by doing the following.
If the SPARK does go into sleep mode, it may be necessary to use the reset button to make is able to see the USB drive again. Resetting the SPARK will turn off the device power and cause any unsaved data to be lost.
If the above troubleshooting tips do not work, please contact Teacher and Technical Support at firstname.lastname@example.org or by phone at 1-800-772-8700 ext 1004. To expedite the repair of these units, please include the unit serial number and the best UPS shipping address to which to send the repaired equipment.
Creation Date: 05/13/2013
Last Modified: 03/4/2015