PASCO Warranty Terms and Conditions

Orders

The PASCO Promise of Learning (90-day Satisfaction Guarantee) 

We are confident that PASCO solutions will help your students achieve more success in science education. However, if you are not satisfied that your students are more engaged and learning more effectively, you may return your purchase for a full refund within 90 days of purchase. We do not want you spending precious budget dollars on something you won’t use. Certain exceptions apply, such as software that has been opened, digital downloads, e-books, and radioactive sources. These items may not be returned for credit.

Products Built to Last

PASCO-manufactured products are covered by a 5-year Limited Warranty for Education

5-year Warranty for Education

Unless otherwise stated, PASCO-branded products are covered by a 5-year limited warranty from ship date against defects in material and workmanship. The PASCO warranty does not extend to any product containing a touch screen, products that have been subject to abuse, neglect, accident, and improper installation, or products that have been repaired or altered outside of our factory. Consumables and limited-life products (such as pH probes, ezSamples, membranes, fast-response temperature probes, batteries, chemical solutions, software, printed materials, etc.) are excluded from the 5-year warranty, but they do fall under the 90-day Satisfaction Guarantee. Product-specific and additional warranty information is available upon request.

SPARK LX and SPARK LXi Dataloggers

The SPARK LX and SPARK LXi (products containing touch screens) carry a limited warranty for a period of 3 years from delivery date against defects in material and workmanship. This limited warranty applies only to hardware components of the SPARK LX and SPARK LXi that are not subject to accident, misuse, neglect, fire or other external damage. This warranty can also be voided by unauthorized use, alterations or repair.

Designed for Education. Warranty Void Outside of Educational Use.

PASCO products are designed for educational use only in K-12 schools, Colleges, and Universities; they are not intended for use in graduate research where higher degrees of accuracy and durability are required or for industrial use. They should not be used in any apparatus involved with life support, patient diagnosis, or industrial control. They should only be used in environments that facilitate learning in an educational setting.

Resale Products

PASCO offers a variety of resale products, defined as products manufactured and branded by anyone other than PASCO. They are subject to a 1-year limited warranty or per the conditions of the warranty provided by the resale manufacturer.

Recertified Equipment Warranty

PASCO-branded recertified products are covered by a limited warranty for a period of 3 years from delivery date against defects in material and workmanship. The PASCO warranty does not extend to any product which has been subject to abuse, neglect, accident, and improper installation or application, or products which have been repaired or altered outside of our factory.

Returns

See Return instructions

Free Teacher and Technical Support

We want teachers to be successful with PASCO solutions. Please contact our support team with any questions via phone or email. We are here to help.

Web:  www.pasco.com/support

Email:  support@pasco.com

Phone:
Within the USA, call (800) 772-8700
Outside the USA, call +1 (916) 786-3800