Products Built to Last

PASCO-manufactured products are covered by a 5-year Limited Warranty for Education

5-year Warranty for Education

As a mission-focused company, PASCO designs educational products for use by teachers and students around the world. The educational setting is unique, with different requirements for equipment intended explicitly to teach scientific concepts. In primary, secondary, and university educational applications, PASCO-manufactured products are covered by a 5-year limited warranty from delivery date against defects in material and workmanship. The PASCO warranty does not extend to any products, including touch screens, that have been subject to abuse, neglect, accident, improper installation, or application in any use other than education, or products that have been repaired or altered outside of our factory. Consumables and limited-life products (such as pH probes, membranes, fast-response temperature probes, batteries, chemical solutions, printed materials, etc.) are excluded. Product-specific and additional warranty information is available upon request. Two exceptions to the 5-year PASCO Warranty are the SPARK LX and SPARK LXi dataloggers.

The PASCO Promise of Learning (90-day Satisfaction Guarantee) 

We are confident that PASCO solutions will help your students achieve more in science. Within the first 90 days, if you are not satisfied that your students are more engaged and learning more effectively, return your purchase for a refund. We don't want you spending precious budget dollars on something you don't use. (We are sorry but we must exclude non-PASCO software that has been opened, radioactive products, and products that contain perishables.) See instructions for Returns on this page.

SPARK LX and SPARK LXi Dataloggers

The SPARK LX and SPARK LXi carry a limited warranty for a period of 3 years from delivery date against defects in material and workmanship. This limited warranty applies only to hardware components of the SPARK LX and SPARK LXi that are not subject to accident, misuse, neglect, fire or other external damage. This warranty can also be voided by unauthorized use, alterations or repair. This warranty is valid for education institution customers and only for educational use of these products.

1-year Limited Warranty Outside Education

Products used in research, commercial, industrial, consumer, or athletic applications will have a 1-year limited warranty at PASCO’s discretion against defects in material and workmanship. Products that have been subject to continuous usage, extreme environments, or products that have been repaired or altered outside of our factory will not be covered under the warranty.

Re-Certified Equipment Warranty

PASCO-manufactured Re-Certified products are covered by a limited warranty for a period of three years from delivery date against defects in material and workmanship. Products manufactured by anyone other than PASCO are subject to the conditions of the warranty supplied by the manufacturer. The PASCO warranty does not extend to any product which has been subject to abuse, neglect, accident, improper installation or application, any use other than education, or products which have been repaired or altered outside of our factory. Consumables and limited-life products (such as pH probes, membranes, fast-response temperature probes, batteries, etc.) are excluded.

Returns

In USA:

Please obtain the required Return Material Authorization (RMA) prior to returning any product to PASCO (call 1-800-772-8700). RMAs for products being returned under our 90-day Satisfaction Guarantee or In-Warranty products will include an Electronic Return Label for free shipping. Out-of-Warranty products must be shipped prepaid. Returns for credit or exchange must be in new condition and packaged in original shipping cartons or packaging sufficient to prevent damage during transit.

International:

Please contact the authorized PASCO representative in your country for assistance in returning equipment for repair. PASCO’s International Customer Service team can be reached at +1-916-462-8383 or at custserv@pasco.com. Out-of-Warranty products must be shipped prepaid, door-to-door. Returns for credit or exchange must be in new condition and packaged in original shipping cartons or packaging sufficient to prevent damage during international transport.

Teacher and Technical Support

For product repairs (products within warranty and those outside of warranty periods) or questions on products not working as expected, contact Teacher and Technical Support.

Email Teacher and Technical Support

Hours:

Mon-Thurs: 7:00 a.m - 4:30 p.m.
Fri: 7:00 a.m - 2:00 p.m.
Pacific time zone

Phone:

1-877-373-0300 (inside US)
916-462-8384 (outside US)

Fax:

916-786-7565

Mail:

PASCO scientific
10101 Foothills Blvd.
Roseville, California
95747-7100 USA