Meet the Team

Meet PASCO's Customer Service Team

Please contact PASCO Customer Support for questions about billing, orders and accounts.

Email Customer & Order Support

Hours: (Pacific time zone)
Mon-Thurs: 7:00 a.m - 4:30 p.m.
Fri: 7:00 a.m - 2:00 p.m.

 (inside US)
916-462-8383 (outside US)


PASCO scientific
10101 Foothills Blvd.
Roseville, California
95747-7100 USA


Terri Polani

Terri Polani, Senior International Customer Service Representative

Terri Polani has been with PASCO since 1996. She started in the accounts payable department and is now manages the Middle East Region while also being the supervisor for customer service . Terri currently supports the Latin America region besides her supervisory role. She has previously supported domestic customer service, the Europe region and CIS region.

Terri earned her Bachelors’ of Management from University of Phoenix. In her spare time she enjoys being outdoors gardening or hiking. 

Greg Montgomery

Greg Montgomery, Contract Administrator

Greg has been with PASCO since 1998 and has vast experience in both Domestic and International Customer Service.  In 2012, he earned his Certificate in Contract Management from Sacramento State University.  Through Villanova University Greg earned his Master Certificate in Commercial Contract Management in 2016 his Master Certificate in Government Contract Management in 2017.   Greg is currently PASCO’s Contract Administrator and has over 11 years of experience handling contracts.  Greg is also an avid sports enthusiast who enjoys baseball, football, and an occasional round of golf.

Shari Petrie

Shari Petrie, Senior Domestic Customer Service Representative

Shari’s been with PASCO since 1994. Her first job with PASCO was order entry. She then transferred to Customer Service and has supported all U.S. states (with the exception of Texas and Louisiana). She has also worked in the International Customer Service for South America and Canada. Shari’s enjoyed seeing PASCO grow over the years, introducing new product or re-designing others to make them more user friendly. It is her pleasure to help teachers get what they need in the classroom to make learning a fun experience for the students. Shari loves animals and likes to travel; she also enjoys cooking and eating!

Dereck Green

Dereck Green, Senior Domestic Customer Service Representative

Dereck has been with PASCO since 2006, and has spent his career here working in the customer service department.  He supports the South Central, Mid-West, and Southwest areas of the US. In his spare time, Dereck enjoys cooking and playing the piano.

Sandy Chang

Sandy Chang, Senior International Customer Service Representative

Sandy has been part of the PASCO family since April 2010.  She migrated from Silicon Valley with 13 years of service and support experience in the semiconductor industry.  She is a member of our International Customer Service Team and supports a vast range of regions including the Middle East, Africa and the Commonwealth of Independent States.  Her primary focus is to provide the utmost level of customer satisfaction to PASCO scientific enthusiasts.

Talitha Rose, International Customer Service Representative

Talitha joined the PASCO Customer Service Team in April 2017. She supports the Northeast and Northwestern parts of the United States. Recently married, Talitha loves spending time with her husband, friends, and family. Her hobbies include reading, writing fiction, drawing, and playing both harp and piano.