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FAQs -- Top Technical Advice from PASCO Technical Support

Product Manual Locations
Where can I obtain product manuals?
- Affected Products:
- TechNote 481 - April 7, 2004

DataStudio randomly crashes when using a computer with trackpad.
When I use DataStudio(version 1.9.7.12-) on a computer with a trackpad, DataStudio will randomly indicate the it encountered a problem and must close.
- Affected Products: DataStudio, Site License (CI-6871G), DataStudio, Single User (CI-6870G)
- TechNote 595 - December 19, 2006

Calibration does not work with multi-measure sensors on the GLX, when a probe corresponding to a prior measurement in the measurement list has been disconnected.
Calibration does not work with multi-measure sensors on the GLX, when a probe corresponding to a prior measurement in the measurement list has been disconnected.
- Affected Products: Xplorer GLX (PS-2002), Chemistry Sensor (PS-2170)
- TechNote 599 - February 5, 2007

Undetected 700/750-SCSI on a PC.
The ScienceWorkshop 750/700-SCSI interface is not detected by DataStudio on a Windows PC.
- Affected Products: ScienceWorkshop 750 with SCSI Interface (CI-6450), NOT A VALID PART NUMBER (CI-6760)
- TechNote 243 - October 3, 2001

Undetected SW750-USB on a PC.
DataStudio is unable to detect the USB ScienceWorkshop 750 interface on a PC.
- Affected Products: ScienceWorkshop 750 with USB Interface (CI-7650)
- TechNote 367 - January 14, 2003

Scout Drivers
Where may I obtain the drivers for my Scout balance?
- Affected Products: OHAUS Scout Pro Balance, 400 g (SE-8756A), OHAUS Scout Pro Balance, 2000 g (SE-8757A), OHAUS Scout Pro Balance, 6000 g (SE-8758A)
- TechNote 513 - November 19, 2004

DataStudio crashes when opening a new file.
DataStudio crashes when opening or creating a workbook on a Windows PC.
- Affected Products: DataStudio, Single User (CI-6870)
- TechNote 517 - February 7, 2005

GLX Firmware Update Procedure
GLX Firmware Update Procedure
- Affected Products: Xplorer GLX (PS-2002)
- TechNote 534 - June 23, 2005

AirLink Setup
How do I connect a PASPort AirLink to DataStudio on a PC?
- Affected Products: PASPORT AirLink SI (PS-2005)
- TechNote 540 - August 24, 2005

The Digital Adapter or any PASPort Temperature sensor will not work with a Link on the Student Profile of a Macintosh running DataStudio 1.9.7.6- on MacOS 10.x.
The Digital Adapter or any PASPort Temperature sensor will not work on MacOS X with DataStudio 1.9.7.6- with a Link on the Student Profile of a Macintosh when the Link is disconnected and reconnected.
- Affected Products: DataStudio, Single User (CI-6870), PASPORT Digital Adapter (PS-2159), PASPORT Absolute Pressure/Temp Sensor (PS-2146)
- TechNote 557 - December 8, 2005