Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.

Topic: SPARKvue Software • Capstone Software

Accessing Purchased Licensed Downloads from PASCO Account

How do I access my purchased licensed SPARKvue/Capstone software download links and/or license key from my PASCO web account?

Topic: SPARKvue Software • Capstone Software • Sensors

Additional Troubleshooting for BT connectivity on Windows

Links to manufacturer pages for common suppliers for Windows OS computers for driver downloads.

Topic: Capstone Software

Capstone 2.6.0 update on Windows does not work.

Direct download of Capstone to recover from failed update for PASCO Capstone

Topic: SPARKvue Software • Capstone Software • Other PASCO Software

Exporting Data to Excel from PASCO Software

How do I export my data collected in PASCO software to Microsoft Excel?

Topic: Other PASCO Software • Sensors

Getting Started with your new PS-2600A

How do I get started with a new spectrometer?

Topic: SPARKvue Software • Capstone Software • Other PASCO Software • Interfaces & Dataloggers • Sensors

How do I troubleshoot connecting a wireless sensor?

How can troubleshoot the connection my sensor or device to pair through Bluetooth to my device?

Topic: Capstone Software

Install PASCO Capstone license key with a command line switch (Windows)

Instructions for a network/silent administrator installation of PASCO Capstone software on Windows

Topic: Sensors

PS-2600 or PS-2600A Spectrometer will not turn on or is not charging.

Wireless spectrometer is not charging.

Topic: SPARKvue Software • Capstone Software • Other PASCO Software • Interfaces & Dataloggers • Sensors

Updating firmware for wireless sensors and interfaces (Bluetooth 4.0 or USB)

How do I update the firmware on my PASCO wireless sensors ?

Topic: SPARKvue Software • Capstone Software • Other PASCO Software • Interfaces & Dataloggers • Sensors

Windows asks for a PIN number when connecting wireless sensor or device

Windows computer is asking for a PIN number for my wireless device.

Topic: Interfaces & Dataloggers • Sensors

Wireless sensor or device not charging

How do I get an unresponsive, rechargeable sensor or device to charge?

Topic: SPARKvue Software

Wireless Sensor Won't Connect or Not Available on Android Device

I am running SPARKvue for the first time on my Android device and the software cannot find my sensor.